Our Reception is open 24 hours a day. During the night hours our staff will be always available to help.

What are check-in and check-out times? Check-in is from 3pm. Check-out is by 10.00 am.

Hour hotel has a silent hour policy from 11.30 pm to 7.30 am.

We do not offer a late check-out service, but we do have a luggage deposit available for EUR 3.00 per person.

If you wish to extend your stay, we highly recommend you to contact the Reception and let us know at least one day in advance.

Your stay and tourist tax should be settled at the time of check in.

Please let us know in advanced your billing details in order to get an invoice.

Tourist tax is € 4.00 per person per night. However, there are some exemptions which are listed below: 
A) Children until the 12 years of age;
B) Anyone assisting patients hospitalised in the area, including one-day admissions, up to a maximum of two people per patient. It will be required to provide the appropriate documentation along with personal details of the people accompanying the patients as well as the referenced period of the hospitalisation or health treatments;
C) Patients who are getting medical hospital care in a regimen of Day-hospital (self-certification the referenced period of the hospitalisation or health treatments); 
D) Students from the University of Florence who must bring a certificate of enrolment for the current academic year (or self-certification), a Student Card or university booklet;
E) Law enforcement officers, National Fire Corps or Civil Protection workers who are staying at local accommodations in the municipality in the line of duty only for the duration of their service;
F) Severely disabled people in possession of a valid certificate “CERTIFICATO (in Italian) under the Article 3 subparagraph 3 of the law n. 104/92”. Foreigner citizens should provide a certification valid in their own country.

50% reduction of the Tourist Tax:

• School groups from middle and high schools during educational visits (also foreigners) on showing a declaration from the school manager (e. g list of names of students and teachers attending the tour specifying they are on an educational trip); 
• Athletes under the age of 16 years, sporting groups, participants in tournaments and other activities organised by local councils. In this case a statement from the relevant sports federation will be required.

Minors over the age of 12 may only stay at the facility if accompanied by an adult. If the adult is not the parent, a signed proxy from the parent accompanied by a copy of the parent's ID is required. Under 12 years of age they cannot stay in the dormitory even if accompanied by an adult.

Children up to 4 years can stay for free and sleep on the beds provided in each room. Children from 5 years of age will pay full price.

Unfortunately No, pets are not allowed.

Unfortunately no, we cannot guarantee specific beds reserved. Even if your reservation comprises more beds book more than 1 bed, we cannot guarantee they will be in the same dormitory (this is for beds in dormitories).

The restaurant is open for dinner from 18:30 to 22:30

It is possible to book accommodation with continental buffet breakfast included, otherwise it is possible to buy breakfast directly at the on-site bar, both the hot and cold continental buffet formula are available at €10.00 per person, and the à la carte service.

Breakfast is served from 7.00 am to 11.00 am.

The continental buffet is free for children up to 3 years of age, while for children from 5 to 11 the cost is €6.00. From 11 years the cost is €10.00.

WI-FI is free within the premises and in each room. To access our broadband service you just need to connect your electronic device to “PlusFlorence” network and you will automatically go online.

Plus Florence is equipped with two seasonal swimming pools. During summer our guests can enjoy also our outdoor pool, while in winter time our indoor pool and sauna.

The opening hours of the swimming pool vary according to the season
The indoor pool is open from October to May.
The outdoor swimming pool is open from June to September.

You will find a free gym on -1 floor.

We are equipped with a self-service laundry which is located on the -1 floor. Price is EUR 5 for one washing and EUR 4,50 for the dryer.

We have a common area equipped with a kitchenette (with fridges, microwave and sink). In the common area you can also use one of the 2 internet points available, relax on the sofas, watch tv and buy some snacks.

We do not have a private parking, however we do have a special agreement with Garage Michelangelo, located in Ricasoli street, where our guests can purchase a 24 hours parking ticket for EUR 30, plus EUR 1.00 for accessing the Limited Traffic zone (when booking this Garage your license plate number will be automatically removed from the list of numbers collected by security cameras).

In any case, we will provide at your arrival all the information you may need and your own discount voucher.

Each bedroom comprises one locker per person which can be locked with your own padlock. If you don’t have one, you can buy it at our Reception for EUR 4.00.

We have rooms equipped with disabled toilet, you just need to send an enquiry for it to our reservation office.

Yes, we do. It is possible to rent a towel for EUR 3.00.

Unfortunately we do not offer a pushchair rental service. However, we will be happy to help you finding what you need.

The station is just a 10 minutes walk from our facilities. Local buses run frequently from the station during the day.

Our restaurant hosts themed evenings regularly.

We can book many different tours for you. You can visit the city of Florence and many other places of interest in Tuscany and in the surrounding regions of Italy.

Unfortunately not, we do not organize pub crawls.

Reception is open 24/7.

Check- in is done anytime after 15:00, and check-out is at 11:00.

Yes, nightly quiet time is from 22:00 to 6:00.

Yes, we do offer late check-outs for an additional fee when possible and offer the use of the luggage room for free. For more info ask reception.

Yes, we do offer extensions if there is space available. For more info ask reception.

The stay must be paid upon check-in. In some cases, the payment can be done beforehand, via credit card transaction.

Yes, you always receive an invoice, but if you need special information on the billing, please inform us in advance.    

The city tax is already included in your reservation.

Minors under 16 years old cannot stay in shared dorms, only in private rooms and need to be accompanied by an adult. Minors over 16 years old can stay at the hostel with a written and signed permission slip by their parents or legal guardians.

Children under 3 years old do not pay for accommodation.    

Yes, small domestic pets are allowed (in private rooms only) for an extra charge of €10 per stay.

No, we do not assign beds, guests need to choose their own bed when checking into the room.

The restaurant is temporarily closed. Breakfast is served in box delivery.

Breakfast costs €5 or 135 czk per person, If not already included in your reservation.

Breakfast is served from 7.00 to 11.00.

Yes, FREE high speed wi-fi is available everywhere in the Hostel and Restaurant grounds.

Plus Prague has 1 indoor pool and sauna, located on level -1.

The swimming pool and sauna are temporarily closed.

Yes, we have a fully equipped gym on level -1.

Yes, there are self-service machines on level -1, or we can do your laundry for you. Ask the reception for more info.