• PLUS Florence
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    Plus Florence

  • What are reception opening times?

    Our Reception is open 24 hours a day. During the night hours our staff will be always available to help.

  • What are check-in and check-out times?

    What are check-in and check-out times? Check-in is from 3pm. Check-out is by 10.00 am.

  • Have you got a silent hour policy?

    Hour hotel has a silent hour policy from 11.30 pm to 7.30 am.

  • Is a late check-out possible?

    We do not offer a late check-out service, but we do have a luggage deposit available for EUR 3.00 per person.

  • Can I extend my stay at your hotel?

    If you wish to extend your stay, we highly recommend you to contact the Reception and let us know at least one day in advance.

  • When can I settle my bill?

    Your stay and tourist tax should be settled at the time of check in.

  • May I get an invoice?

    Please let us know in advanced your billing details in order to get an invoice.

  • How much is the tourist tax?

    Tourist tax is € 4.00 per person per night. However, there are some exemptions which are listed below: 
    A) Children until the 12 years of age;
    B) Anyone assisting patients hospitalised in the area, including one-day admissions, up to a maximum of two people per patient. It will be required to provide the appropriate documentation along with personal details of the people accompanying the patients as well as the referenced period of the hospitalisation or health treatments;
    C) Patients who are getting medical hospital care in a regimen of Day-hospital (self-certification the referenced period of the hospitalisation or health treatments); 
    D) Students from the University of Florence who must bring a certificate of enrolment for the current academic year (or self-certification), a Student Card or university booklet;
    E) Law enforcement officers, National Fire Corps or Civil Protection workers who are staying at local accommodations in the municipality in the line of duty only for the duration of their service;
    F) Severely disabled people in possession of a valid certificate “CERTIFICATO (in Italian) under the Article 3 subparagraph 3 of the law n. 104/92”. Foreigner citizens should provide a certification valid in their own country.

    50% reduction of the Tourist Tax:

    • School groups from middle and high schools during educational visits (also foreigners) on showing a declaration from the school manager (e. g list of names of students and teachers attending the tour specifying they are on an educational trip); 
    • Athletes under the age of 16 years, sporting groups, participants in tournaments and other activities organised by local councils. In this case a statement from the relevant sports federation will be required.

  • Minors can stay at the lodging facility or do they need to provide a written permit by their parents?

    Minors can stay at the facility, only if accompanied by an adult, if the adult is not the parent, a proxy signed by the parent is required, accompanied by a copy of the parent's identity document.

  • At what age children start paying for the accommodation?

    Children up to 4 years can stay for free and sleep on the beds provided in each room. Children from 5 years of age will pay full price.

  • Are pets allowed?

    Unfortunately No, pets are not allowed.

  • Can beds be reserved?

    Unfortunately no, we cannot guarantee specific beds reserved. Even if your reservation comprises more beds book more than 1 bed, we cannot guarantee they will be in the same dormitory (this is for beds in dormitories).

  • What time does your restaurant open?

    The restaurant is open for dinner from 18:30 to 22:30

  • How much is for breakfast?

    It is possible to book accommodation with continental buffet breakfast included, otherwise it is possible to buy breakfast directly at the on-site bar, both the hot and cold continental buffet formula are available at €9.00 per person, and the à la carte service.

  • What time is breakfast served?

    Breakfast is served from 7.00 am to 11.00 am.

  • Do children get a discount for breakfast?

    The continental buffet is free for children up to 3 years of age, while for children from 5 to 11 the cost is €5.00. From 11 years the cost is €9.00.

  • Is there a WI-FI available?

    WI-FI is free within the premises and in each room. To access our broadband service you just need to connect your electronic device to “PlusFlorence” network and you will automatically go online.

  • How many pools have you got?

    Plus Florence is equipped with two seasonal swimming pools. During summer our guests can enjoy also our outdoor pool, while in winter time our indoor pool, sauna and steam room are available.

  • What are the swimming pool opening times?

    The opening hours of the swimming pool vary according to the season
    The indoor pool is open from October to May.
    The outdoor swimming pool is open from June to September.

  • What are the sauna and steam room opening times?

    The service is currently unavailable

  • Have you got a gym?

    You will find a free gym on -1 floor.

  • Do you offer a laundry service?

    We are equipped with a self-service laundry which is located on the -1 floor. Price is EUR 5 for one washing and EUR 4,50 for the dryer.

  • Is there a kitchen area?

    We have a common area equipped with a kitchenette (with fridges, microwave and sink). In the common area you can also use one of the 2 internet points available, relax on the sofas, watch tv and buy some snacks.

  • Is there a parking lot?

    We do not have a private parking, however we do have a special agreement with Garage Michelangelo, located in Ricasoli street, where our guests can purchase a 24 hours parking ticket for EUR 30, plus EUR 1.00 for accessing the Limited Traffic zone (when booking this Garage your license plate number will be automatically removed from the list of numbers collected by security cameras).

    In any case, we will provide at your arrival all the information you may need and your own discount voucher.

  • Is there any locker available in the rooms?

    Each bedroom comprises one locker per person which can be locked with your own padlock. If you don’t have one, you can buy it at our Reception for EUR 4.00.

  • Is there any disabled toilet in the room?

    We have rooms equipped with disabled toilet, you just need to send an enquiry for it to our reservation office.

  • Do you offer a linen-rental service?

    Yes, we do. It is possible to rent a towel for EUR 3.00.

  • Have you got a pushchair rental service?

    Unfortunately we do not offer a pushchair rental service. However, we will be happy to help you finding what you need.

  • Is there any shuttle service from your lodging facility to the station?

    The station is just a 10 minutes walk from our facilities. Local buses run frequently from the station during the day.

  • Do you organize events at the restaurant?

    Our restaurant hosts themed evenings regularly.

  • Do you organize city tours?

    We can book many different tours for you. You can visit the city of Florence and many other places of interest in Tuscany and in the surrounding regions of Italy.

  • Do you run any Pub Crawl?

    Unfortunately not, we do not organize pub crawls.

  • Plus Prague

  • When is the reception open?

    Reception is open 24/7.

  • At what time is check-in and check-out?

    Check- in is done anytime after 15:00, and check-out is at 11:00.

  • Is there a nightly quiet time?

    Yes, nightly quiet time is from 22:00 to 6:00.

  • Are late check-outs possible?

    Yes, we do offer late check-outs for an additional fee when possible and offer the use of the luggage room for free. For more info ask reception.

  • Is it possible to request an extension of the stay?

    Yes, we do offer extensions if there is space available. For more info ask reception.

  • When can I pay the bill?

    The stay must be paid upon check-in. In some cases, the payment can be done beforehand, via credit card transaction.

  • Can I have an invoice?

    Yes, you always receive an invoice, but if you need special information on the billing, please inform us in advance.    

  • How much is the city tax?

    The city tax is already included in your reservation.

  • Can minors stay or do they need permission from their parents?

    Minors under 16 years old cannot stay in shared dorms, only in private rooms and need to be accompanied by an adult. Minors over 16 years old can stay at the hostel with a written and signed permission slip by their parents or legal guardians.

  • From what age do children pay for accommodation?

    Children under 3 years old do not pay for accommodation.    

  • Are animals allowed?

    Yes, small domestic pets are allowed (in private rooms only) for an extra charge of €10 per stay.

  • Are the beds assigned?

    No, we do not assign beds, guests need to choose their own bed when checking into the room.

  • When does the restaurant open?

    The restaurant is temporarily closed. Breakfast is served in box delivery.

  • How much is the breakfast?

    Breakfast costs €5 or 135 czk per person, If not already included in your reservation.

  • When is breakfast served?

    Breakfast is served from 7.00 to 11.00.

  • Is there Wi-Fi?

    Yes, FREE high speed wi-fi is available everywhere in the Hostel and Restaurant grounds.

  • How many pools are there?

    Plus Prague has 1 indoor pool and sauna, located on level -1.

  • What are the opening times of the pool area and sauna?

    The swimming pool and sauna are temporarily closed.

  • Is there a gym?

    Yes, we have a fully equipped gym on level -1.

  • Is there a laundry service?

    Yes, there are self-service machines on level -1, or we can do your laundry for you. Ask the reception for more info.

  • PLUS Berlin
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